TERMS & CONDITIONS
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, we suggest you stop using our website and services. We may change our Terms and Conditions from time to time.
To keep your details for your next purchase(s), you will need to create an account. You have to provide detailed information regarding your shipping address, mobile phone, etc. You are required to give current, accurate and true information to us. We will keep your information privately.Why Register
Create an account to enjoy the benefits! Save your address and payment information so you can make your Check Out process faster at every transaction. You can also manage your account, change your address, review your current order and track your order. Of course, your information will be kept privately.
You can order any of our item(s) as long as they are still available. Item(s) in high demand may sell out really quickly, so please note that items in your shopping cart are not reserved – you have to check out to make sure you purchase the item(s). You can contact us within 1×24 hours if you chose Bank Transfer as your payment method, and wish to amend the order.
Prices shown on our webstore are in Indonesian Rupiahs (IDR). Prices are subject to change.
We have tried our best to give the most accurate colors in the computer screen. But due to different monitor display, the colors may appear differently.
We reserve the right not to process your order if we are unable to validate your payment due to reason such as different account’s personal name or incomplete payment. We also reserve a right not to process your order if item(s) is out of stock or failure/error in system. We will refund your payment completely.
Payment can be made via Bank Transfer. You will have to confirm your payment at our webstore to validate your purchase. Payment should be made strictly in 48 hours (2 days) after checking out. We will automatically send an invoice with the details of your order via email. If you can’t transfer and confirm within that time, your orders will automatically expire. You may order again, but we cannot guarantee the availability of our item(s). Confirmation (Bank Transfer) should be made strictly after you have paid your order. You can make the confirmation easily by clicking on the ‘CONFIRM PAYMENT’ link. Be sure to keep your order ID so you can confirm your order.
We will ship your item(s) on the next working day after you confirm payment, using JNE. Shipping is free for all orders. If you wish to have one day shipping or send items via Go-Jek (valid for Jakarta only), please contact us or leave a note upon checkout. We will not be responsible for the risk of loss after JNE or Go-Jek processes the delivery. We will not be responsible if JNE or Go-Jek is unable to deliver the packing in time because of an incomplete/misspelled address or no recipient at address.
Returns and Exchanges
Items should be returned new, unused, unwashed and with all garment tags still attached. Returns that are damaged, soiled or altered are not accepted and will be sent back to the customer. Please contact us within 7 (seven) days of receiving our item(s). We regret that we will be unable to accept returns after 7 (seven) days of receiving our item(s).
In the event that the item you wish to exchange with is sold out, we will provide returns in the form of store credit valid for 90 days.
If you received a defective item, please send us a photo and a detailed explanation of the damage, and we will bear all shipping costs.
All content from ilavera-official.com, including Software and all HTML and code are not permitted to be used for any purposes but personal use. Content also includes any graphics, logos, photographs, image rights, video or text. Any reproduction, copying, or foregoing of the content are prohibited.
This Site is not for any commercial use. You may not copy, display, reproduce, publish, create derivative works, and sell any content or item(s)s within this Site. You are prohibited to use our content for any advertising use/commercial use for your own site.
You agree that you will be responsible for your activity in this webstore. If we notice that you are/or have been related in prohibited activities or violated our Terms and Conditions, we may deny you access to this webstore on temporary or permanent basis. If you violate Terms and Conditions and we take no action against you, we will still be entitled to use our rights in any other situation where you violate the Terms and Conditions. We are not responsible for losses not caused by our faults or indirect losses caused by shipping company or force majeure. We will be responsible for your losses only if we violate our Terms and Conditions.
Correction of Errors and Inaccuracies
We like to maintain the most recent, most accurate and most reliable information on the web site at all times. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you have any question you may contact us directly at firstname.lastname@example.org
In the event ilavera-official.com has an item listed at an incorrect price due to typographical error or systems error, ilavera-official.com shall have the right to refuse or cancel any orders placed for item(s) listed at the incorrect price.